I can’t get a video signal when outputting with HDMI, what is the issue?

Please follow the steps below for troubleshooting to fix it.

  1. Make sure that your HDTV Input Channel is set to the same input port that you have the HDMI Cable connected to. For example: HDMI Input Port 3, set TV to HDMI Input 3. If the input on the TV is set incorrectly, you will not get any preview.
  2. Make sure that the camera is OFF before you connect the camera to the HDMI Cable. Once the camera is ON and connected you should initially see a live preview of whatever the camera is currently facing.
  3. Try connecting the camera to a different HDMI Cable if you have one available. Are you using our recommended HDMI Cable or a generic brand? If possible, try connecting the camera to a different TV or TV input port.

If nothing else works, perform the software update, or re-flash the software update if camera is already up-to-date, as this can restore the proper HDMI functions.