Overview
Common Issues
Connecting the Camera
How do I pair my camera with the App?
How can I change the WiFi password?
What is the camera’s factory default WiFi hotspot?
Why can’t I detect the camera’s WiFi hotspot?
My phone is connected to the App. Why does the video freeze when I try to watch it?
What is the WiFi transmission speed?
I cannot find my camera’s WIFI, what can I do?
Why can’t I access the internet after the App has connected to my camera?
How many users can be connected simultaneously to the camera WiFi?
Why do I get an error when trying to connect to the OXO 4K App?
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Camera Operation
How do I take photos or videos?
What photo/video modes does my camera support and what does each mode allow?
How do I take a video quickly?
Why can’t I take pictures/videos?
Is it normal that the camera gets hot during video shooting?
Why doesn’t my camera have sound?
How do I get my camera focused?
What are some of my camera’s options?
What is the image stabilization function? Which resolutions are supported?
How do I invert the image on my camera?
My camera has lost its WIFI signal, what can I do?
Why is my video divided into multiple clips when I am recording?
While shooting will the video be saved if suddenly the battery dies or the SD Card memory runs out?
What are the highest frames per second (fps) for 4K video?
Why is the length of all videos 3 minutes when shooting in 4K?
Why does it take a longer time to finish recording a 4K video?
How can I download the videos and photos on my smartphone?
Why I cannot download my 4K videos on my smartphone?
Why do I get an error when trying to download 4k videos on my smartphone?
Short record times, what could be the issue?
I hear some static/cracking sound on my recorded video files. Is this normal?
Video/Photo
Powering On/Off
Battery
Micro SD Card
What are the requirements for my microSD card?
How do I view photos and videos from my SD Card?
I inserted the SD card but it is not being recognized.
Can I use a 128GB card with my camera?
Why is there a DCIM folder on my SD card?
Why is there a Recovery folder on my SD card?
Where are the videos and photos captured with my camera stored?
Lens
Other Issues
What is the camera’s atmosphere temperature range?
My camera gets very hot, is this normal?
What is the maximum photo size that the photos can be printed with, without distortion?
How to clean the camera’s body?
What kind of HDMI cable do I need?
What are the requirements for the HDMI cable?
I can’t get a video signal when outputting with HDMI, what is the issue?