Please follow the steps below for troubleshooting to fix it.
- Make sure that your HDTV Input Channel is set to the same input port that you have the HDMI Cable connected to. For example: HDMI Input Port 3, set TV to HDMI Input 3. If the input on the TV is set incorrectly, you will not get any preview.
- Make sure that the camera is OFF before you connect the camera to the HDMI Cable. Once the camera is ON and connected you should initially see a live preview of whatever the camera is currently facing.
- Try connecting the camera to a different HDMI Cable if you have one available. Are you using our recommended HDMI Cable or a generic brand? If possible, try connecting the camera to a different TV or TV input port.
If nothing else works, perform the software update, or re-flash the software update if camera is already up-to-date, as this can restore the proper HDMI functions.