I inserted a 64GB SD card but it is not being recognized

Please make sure the microSD card is the correct format, FAT 32. If your SD card has an exFAT32 format, the camera cannot recognize the SD Card. You will need to format the SD card to get the correct format FAT 32.

Formatting a microSD card to FAT 32 can be done by following these steps:

  • Insert the microSD card into the SD card adapter that came with the card.
  • Connect the SD card adapter to your computer by using an external card reader.
  • Save all the files from your SD card that you want to keep to your computer before moving to next step Formatting the SD card deletes all the data off of the card.

Windows

Formatting a microSD card to FAT 32 can be done by following these steps:

  1. Click on the SD card icon through the Windows operating system.
  2. Right click on SD card icon > Format > File type >FAT 32

 

If your PC operating system is Windows 10 we recommend you to use the external software GUIFormat:

https://www.softpedia.com/get/System/Hard-Disk-Utils/FAT32format-GUI.shtml

Mac

Formatting a microSD card to FAT 32 can be done by following these steps:

  1. Got to Applications> Utilities.
  2. Open Disk Utility.
  3. Find the SD card in the left side of the window.
  4. Click the ERASE tab in the middle of the window.
  5. Next, click on the Format dropdown menu. Select FAT 32.
  6. Click Erase.