Why can’t I detect the camera’s WiFi hotspot?

Please follow the steps below for troubleshooting:

  • Check that the camera’s WiFi is turned on (top front light of the camera must be on). If not, turn WiFi on by pressing the WiFi button during 6 seconds.
  • On the App, tap-> Settings-> Advanced Settings->WiFi – and check the WiFi name. Then, search for the WiFi hotspot by this name.
  • Check if your smartphone supports 5G. The camera’s WiFi’s support is 5G.