Overview

What are the key features of the OXO 4K Camera?

Where can I find the user manual?

Where can I find and download the OXO Cam App?

Where can I find and download the latest firmware?

Where is the Serial Number?

How to update firmware?

How can I contact the customer support?

Common Issues

What are the requirements for my microSD card?

With which mobile phone operating systems can I use the OXO Cam App?

Where can I download the OXO Cam App?

How do I restore my camera to factory settings?

How do I update the camera firmware version?

Why my camera is not turning on?

My camera doesn’t emit WIFI signal, what can I do?

Connecting the Camera

 

How do I pair my camera with the App?

How can I change the WiFi password?

Why can’t I connect to WiFi?

What is the camera’s factory default WiFi hotspot?

Why can’t I detect the camera’s WiFi hotspot?

My phone is connected to the App. Why does the video freeze when I try to watch it?

What is the maximum distance between camera and mobile phone when controlling the camera using the App?

What is the WiFi transmission speed?

I cannot find my camera’s WIFI, what can I do?

Why can’t I access the internet after the App has connected to my camera?

How many users can be connected simultaneously to the camera WiFi?

Why do I get an error when trying to connect to the OXO 4K App?
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Camera Operation

 

 

How do I take photos or videos?

What photo/video modes does my camera support and what does each mode allow?

 How do I take a video quickly?

Why can’t I take pictures/videos?

Is it normal that the camera gets hot during video shooting?

Why doesn’t my camera have sound?

How do I get my camera focused?

What are some of my camera’s options?

What is the image stabilization function? Which resolutions are supported?

How do I invert the image on my camera?

My camera has lost its WIFI signal, what can I do?

Why is my video divided into multiple clips when I am recording?

While shooting will the video be saved if suddenly the battery dies or the SD Card memory runs out?

What are the highest frames per second (fps) for 4K video?

Why is the length of all videos 3 minutes when shooting in 4K?

Why does it take a longer time to finish recording a 4K video?

How can I download the videos and photos on my smartphone?

Why I cannot download my 4K videos on my smartphone?

Why do I get an error when trying to download 4k videos on my smartphone?

Short record times, what could be the issue?

I hear some static/cracking sound on my recorded video files. Is this normal?

Powering On/Off

 

 

 

What could be the reason my camera is not turning on?

Why does my device automatically shut down?

What do the various states of the Power LED indicate?

What do the various sounds indicate?

Battery

What are the battery specification and charging requirements? What can be the problem?

When I try to use my computer/adapter to charge the battery, it will not charge?

Can I use my camera while charging?

 Can I charge the battery with my computer through an USB cable?

Can I unplug the battery and connect the camera directly to the power supply to continue using it? Does this damage the camera hardware?

Micro SD Card

What are the requirements for my microSD card?

How do I view photos and videos from my SD Card?

I inserted the SD card but it is not being recognized.

Can I use a 128GB card with my camera?

Why is there a DCIM folder on my SD card?

Why is there a Recovery folder on my SD card?

Where are the videos and photos captured with my camera stored?

I inserted a 64GB SD card but it is not being recognized

Lens

Why are there some spots on my videos/ photos?

My videos/photos have some spots, what can I do?

How can I change lenses?

How to avoid getting dust on your sensor

What is the best way to clean the lens?

What is the best way to clean the sensor?

Other Issues

What is the camera’s atmosphere temperature range?

My camera gets very hot, is this normal?

What is the maximum photo size that the photos can be printed with, without distortion?

How to clean the camera’s body?

What kind of HDMI cable do I need?

What are the requirements for the HDMI cable?

I can’t get a video signal when outputting with HDMI, what is the issue?

Related Accessories

What are the optional accessories?

How do I pair the OXO Pedal with my camera?

What is the maximum distance the HDMI wireless solution can be used at?

Why can’t my OXO Pedal pair with my smartphone/tablet?